Contact center

An all-in-one solution to manage your multi-channel customer strategy and improve the customer relationship.

A unified solution for a simple, personal and sustainable customer experience

In an age of instant gratification, your customers have increasingly demanding expectations of the customer relationship. With contact center solutions from Elit-Technologies, you can meet those expectations with first-rate service to keep your customers satisfied.

  • Add flexibility to your processes to optimize response times and increase customer satisfaction.
  • Connect your customers to the right experts from your company – on the first try, every time. Our contact center solution includes a smart flow routing system that organizes your call queues and defines priority rules.
  • Preserve the context and history of your communications across all channels to offer your customers personalized, consistent interactions. Increase customer loyalty with a customized contact center.
Centre de contact multicanal

A simplified interface to manage all your interactions

Manage your strategy by your own rules

  • Configure the system to distribute your interactions according to your priorities, no matter what the platform (calls, text messages, chat, folders, tasks, social media). Meet your SLA commitments and exceed your customers’ expectations with our contact center solution.
  • Increase your agents’ productivity with contextual information to make their work more efficient. Maintain full access to the complete interaction history.
  • Make your IT teams more agile. Enjoy greater flexibility in deploying the solution – on-premise, in the cloud, or in a hybrid configuration.

A high-quality monitoring tool

Maximize your resources

  • Monitor your contact center solution in real time. Simplify your day-to-day management tasks with a single interface for configuring agents, assigning responsibilities, preparing performance reports and managing contact flows.
  • Measure your agents’ performance. Configure the system and prepare performance reports in just a few clicks.
  • Set your agents free. Use the “remote agent” function to let agents manage flows through a software client on their PC.
Gestion des flux du centre de contact

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Why choose Elit-Technologies ?

Our greatest asset: hands-on effort from our teams

Elit-Technologies engineers work with you from start to finish to make your project a reality – from the initial definition of your needs to knowledge transfer with your internal teams. We are committed to providing you with efficient, high-quality support.

An open, secure and customized solution

Our solution integrates securely with your environment and adapts to your needs. Simple and intuitive, so you can manage it with just a few clicks – saving you the hassle of a drawn-out development process. Manage your customer strategy with a single secure tool.

A range of deployment options

We work with our customers to help them choose the right solution for their needs and the right way to deploy it. Our contact center solutions can be deployed on-premise, in the cloud, or on a hybrid model.

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